Shipping policy

ORDER PROCESSING

Orders are processed Monday through Friday, excluding holidays. Saturday and Sunday are not business days.

Orders placed before 12:00 PM Pacific Time on a business day begin processing that day. Orders placed after 12:00 PM PT, or on a weekend or holiday, begin processing the next business day.

Limited release items	3–5 business days after the release closes
Pre-orders	4–6 weeks from the pre-order close date
Evergreen items (Roll 1)	1–2 business days

During major releases and holiday periods, processing may run longer. When we know in advance, we'll say so on the product page.

You'll receive a tracking number by email as soon as your order ships. Tracking can take up to 24 hours to show movement.

DOMESTIC SHIPPING (UNITED STATES)

Shipping is calculated at checkout based on the weight of your order and where it's going. You'll see every available option before you pay.

USPS Ground Advantage	2–5 business days
USPS Priority Mail	1–3 business days
USPS Priority Mail Express	1–2 business days
UPS Ground	1–5 business days
UPS 2-Day	2 business days

Transit time is not processing time. A 2-day service means two days once the package is with the carrier, not two days from when you order. Add processing time to any estimate above.

Transit estimates come from the carrier and are not guaranteed. We can't control weather, carrier delays, or customs.

PO Boxes and military addresses. UPS cannot deliver to PO Boxes or to APO, FPO, and DPO addresses. If you're shipping to one of these, please select a USPS option.

INTERNATIONAL SHIPPING

We ship to most countries worldwide. Available options and pricing appear at checkout once you enter your address.

International Flat Rate	7–21 business days
International Express	1–5 business days

International transit times vary widely by destination and can be affected by customs processing in the receiving country. Estimates begin when the package leaves the United States, not when your order is placed.

Import duties, taxes, and customs fees. Prices at checkout do not include import duties, taxes, or customs charges. Your country may charge import duties, VAT, GST, or similar taxes on your order. These are set by your government, not by us, and we can't calculate or waive them.

If charges apply, they're collected by the carrier or your local customs authority before delivery, and some carriers add a brokerage or handling fee on top. You are responsible for these charges, and they're separate from what you paid at checkout.

If you refuse a package or don't pay the required import charges, it may be returned to us or disposed of by customs. Returned international orders are refunded for the value of the goods only. Shipping is not refunded, and any carrier return fees are deducted.

If you're unsure, we recommend checking your country's import rules before ordering.

Countries we can't currently ship to. Shipping to some destinations is temporarily unavailable due to carrier service suspensions. If we can't ship to your country, no shipping option will appear at checkout and you won't be able to complete your order. These restrictions change. If your country isn't available today, it may be later.

LIMITED RELEASES

Limited release items are allocated after the release closes. They ship within 3–5 business days of the release closing, not within our standard window. Your card is charged when you place the order.

Limited release items are made in limited quantities and are often not restocked. Once a release sells out, that item could be gone for good.
Returns: Items may be returned for a refund within 14 days of delivery if unused, unworn, unwashed, and with tags attached. Exchanges are offered only where we still have the size in stock. Once a release sells out we can't replace, exchange, or reissue an item, so if the size you need is gone, return for a refund.

PRE-ORDERS

A pre-order reserves an item that doesn't yet exist.

Pre-orders ship 4–6 weeks from the pre-order close date. The expected window is shown on the product page when you order. Your card is charged when you place the order, not when it ships.

You can cancel a pre-order any time before it ships for a full refund. Email support@forwardobservations.com with your order number.
If for any reason we can't fulfill a pre-order at all, you'll receive a full refund automatically.

ORDER CHANGES

Once an order is placed, we can't guarantee changes to size, color, or quantity. Email us before it ships and we'll accommodate what we can; after that, the return process applies.

ADDRESS ACCURACY

Please double-check your shipping address before completing your order. We ship to the address exactly as entered.

If your order hasn't shipped yet, contact us right away and we'll do our best to correct it. Once a package is with the carrier, we can't reroute it.

Packages returned to us because of an incorrect or incomplete address can be reshipped at your cost, or refunded for the value of the goods less original shipping.

LOST, DELAYED, DAMAGED, OR STOLEN PACKAGES

Delayed in transit. If tracking hasn't updated in 14 business days domestically or 21 business days internationally, contact us and we'll open a trace with the carrier. Carrier traces take up to 20 days to resolve. If the package is confirmed lost, we'll replace it if the item is still available, or refund it in full if it isn't.

Marked delivered but missing. Please check with neighbors and household members and look around the property, since packages are often set somewhere unexpected. If it's still missing 48 hours after the delivery scan, contact us within 14 days of that scan and we'll make it right.

Damaged in transit. Contact us within 14 days of delivery with photos of both the item and the packaging. We'll replace the item if it's available, or refund it in full if it isn't.

A note on limited items. Because limited release items aren't restocked, a replacement may not be possible. In those cases we'll issue a full refund instead.

QUESTIONS

Email us at support@forwardobservations.com. Support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific. We answer most emails the same business day, and always within 1 business day. During active releases you'll often hear from us outside those hours too.